Return Policy

We’re committed to making sure you’re completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help make things right.

🕒 Return Window

You have 30 days from the date of delivery to return an item. If 30 days have passed, unfortunately, we can’t offer you a refund or exchange.

✅ Eligibility for Returns

• Be unused and in the same condition that you received it
• Be in the original packaging
• Have the receipt or proof of purchase

🔄 Exchanges for Defective Items

We only offer exchanges for items that are defective or damaged. If you received a faulty product, please contact us within 7 days of delivery at
sales@xedgetools.com and include:

• A brief description of the issue
• A photo clearly showing the defect
• Your order number

If approved, we’ll arrange for a replacement item to be sent at no additional cost.

💵 Refunds

Once your return is received and inspected, we will:

1. Notify you via email that we’ve received your returned item
2. Let you know whether your refund is approved
3. Process your refund to your original method of payment within 5–10 business days if approved

Late or missing refunds? Contact your bank or credit card provider. If you’re still having trouble, email us at
sales@xedgetools.com.

🚚 Return Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defect or error on our part.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

📩 Contact Us

If you have any questions about our return policy, reach out to us at
sales@xedgetools.com or call us at 1 (866) 591-9991.